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CONTACT

Barcelona Plaza Europa 46/48 08902, L'Hospitalet de Llobregat Barcelona Ph: +34 934007000
Paris 65/67, Avenue des Champs Elysées 75008, Paris Ph: +33 171704545
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FAQs

We’ve gathered here for your reference a list of the most frequently asked questions about our company and business activities.

  • About the company

    What is the history of the company?

    In the About Us section, you'll find all the information about the company.

    How can I request further information about the company?

    In the About Us section, you'll find information on the company's history, values, mission, financial figures and code of ethics. You can also access information on the company’s headquarters and governance body.

    How can I contact Puig employees?

    Our privacy policy prohibits us from providing personal contact information. Should you need to contact a Puig employee, please consult the central Puig office in the country of your interest as listed in the Worldwide Presence tab in the About Us section of the website.

    Where is Puig located?

    Puig has offices in 23 countries all over the world, being its three major headquarters located in Barcelona, Paris and New York, and its products are distributed in more than 140.

    You can find information on the company's worldwide presence in the Worldwide Presence tab in the About Us section of the website.

    Where are the Puig fragrance production centers located?

    Puig fragrance production centres are located in Spain, France and Mexico. You can find information on Puig production centres in the Worldwide Presence tab in the About Us section of the website.

    Can I make an appointment to visit a Puig fragrance factory?

    Current safety and security legislation restricts us from hosting visits to our production plants.

    You can find information on Puig production centers in the Worldwide Presence tab in the About Us section of the website.

  • Information on the fashion division

    What are the company's fashion brands?

    The Puig fashion portfolio includes the Nina Ricci, Carolina Herrera, Paco Rabanne and Jean Paul Gaultier labels.

    You can find information on these brands under the Fashion section of the website.

    Where can I purchase products of the company's fashion brands?

    To find local retail locations for our fashion brands, please visit the links below:

    Where are the fashion brands' production centers?

    You'll find information on the fashion brands by visiting the links below:

  • Information on the fragrance division

    What fragrance brands does Puig produce and sell?

    You can find information on the company's principal fragrance brands in the Fragrances section of the website.

    Where can I buy Puig fragrances?

    For information on fragrance retail locations, please consult the central Puig office in the country of your interest as listed in the Worldwide Presence tab in the About Us section of the website.

    How can I find out if a certain product is out of stock or discontinued?

    For market reasons, it is possible that certain fragrances or cosmetics are no longer available. You can find more information on the company's fragrance brands under the Fragrances section of the website.

  • Press

    How can I request more information about the company?

    You can find information about the company under the PRESS section of the website.

    Should you desire further information, you may direct your query to press@puig.com

  • Work with Us

    How can I submit my CV?

    You can send us your CV through Talent section of the website. You'll find full information on what we expect and look for in our team members.

    How can I find out about current job openings at Puig?

    At this time, we do not have a special section where we list current opportunities. But you can send us your CV by visiting the Talent section. You can also watch for job openings on the company's LinkedIn profile.

  • Sponsors, collaborations and donations

    How can I arrange for Puig to collaborate with or sponsor my organization?

    Puig sponsorship policy has been revised to better and more efficiently respond to an increase in queries. In order to direct our products to the most needy, donations are now made exclusively through certain non-profit organizations.

    How can I order free samples?

    Puig maintains a strict free sample policy, limited to general distribution.

  • Social commitment and code of ethics

    What is the company's position on animal testing?

    At Puig, we are strongly committed to guaranteeing the quality of the cosmetic products we produce, and assuring that they are free from impurities. To ensure this, we have been using alternatives to animal testing for many years.

    Since 1990, Puig has not used animals to test the safety of our products. Instead, we use bibliographic studies and scientific databases that allow us to comprehensively evaluate the safety of the ingredients we use. Our experience in the field allows us to guarantee optimal quality without conducting tests on animals.

    We also use different methods of in vitro scientific testing, in conjunction with In Vivo testing in human subjects, which have been validated and approved by official European organizations (such as the Phototoxicity test validated by the European Reference Laboratory for Alternatives to Animal Testing, ECVAM, and integrated into Appendix V of the Dangerous Substances Directive 67/548/EEC, part B.41, April 2000).

    In this way, Puig is able to bring its customers products of the highest quality, while guaranteeing their complete and total safety.

    What is the company's code of ethics?

    You can find information on the company's ethics by visiting the Ethical Code tab in the About Us section of the website.

  • Quality

    What should I do if I receive a defective product?

    For information on steps to take in the case that a product does not meet minimum quality standards, please contact the Puig Department of Quality Management at quality.assurance@puig.es.

    How can I find information on the ingredients used in Puig fragrances and beauty products?

    Information on the composition of the company’s fragrances and cosmetics can be found directly on the product packaging.

    Should you need further information, you may inquire with the Department of Quality Management by writing to gestion.calidad@puig.es.

  • Other questions

    How can I request further information for academic purposes?

    You'll find information on the company's mission, values, history, brand portfolio and news in the various sections of the website.

    How can I join the network of Puig suppliers?

    To find out about opportunities for joining our network of suppliers, please consult the central Puig office in the country of your interest as listed in the Worldwide Presence tab in the About Us section of the site.

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